At Luva, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we offer a straightforward return policy with free returns.

Eligibility for Returns

Time Frame: You can return items within 30 days of receiving your order.

Condition: Items must be returned in their original condition, unused, and in the original packaging, with all tags and labels attached.



How to Initiate a Return

Contact Us: Email our Customer Service team at rk@luvacycling.com within 30 days of receiving your order.

Return Label: You will be provided a prepaid return label with your received parcel.



Free Shipping and Returns

Free Shipping: We offer free standard shipping on all orders within the EU.

Free Returns: Return shipping is free within the EU. Use the prepaid return shipping label provided.



Processing Your Return

Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet the return conditions.

Refund: If the items are in original condition, we will process your refund within 14 days. Refunds will be issued to the original method of payment.

Notification: You will receive an email confirming the status of your return and refund.



Faulty or Damaged Items

Inspection on Receipt: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

Replacement or Refund: We will arrange for a replacement or refund, including covering the cost of return shipping.



Consumer Rights

This return policy does not affect your statutory rights under EU law. You are entitled to a cooling-off period of 14 days after receiving your order, during which you can cancel your order for any reason and receive a full refund.

For any questions or concerns about our return policy, please contact our Customer Service team at rk@luvacycling.